The agency offers a cancellation insurance with every reservation.
This insurance is automatically offered if you make a reservation by phone with our hostesses.
In case of reservation on our site, the box is to be checked if you do or don't want to take this insurance.
If you wish to take out the insurance, it must be paid it with the deposit and can not be added after.
Conditions of the cancellation insurance if you have pay it before 01/12/2020 : Click here
Cancellation insurance conditions if you have pay it after 01/12/2020 : Click here
New clause for contracts taken out after 01/12/2020: The guarantee is extended to cancellations, interruptions and late arrivals following the occurrence of one of the following events when it originates from the manifestation of a severe acute respiratory syndrome, avian flu, A-H1N1 influenza, Covid 19 or any pendemia recognized by the health authorities.
In case you don't subscribe to the cancellation insurance, the booking fees are kept and the fees are as follows:
- from the reservation to 30 days before the arrival = 25% of the total amount
- from 29 to 15 days before the arrival = 50% of the total amount
- from 14 to 7 days before the arrival = 75% of the total amount
- less than 7 days before arrival = 100% of the total amount
The COVID-19 guaranteed reimbursement!
The Haute Maurienne agency guarantees reimbursement if your stay is made impossible by measures taken by the Public Authorities, that is to say:
- If you are unable to go to the rental location, upon presentation of proof (confinement, border closure, travel ban, isolation for COVID 19 disease).
- If the agency is no longer authorized to provide vacation rentals (sanitary conditions, ban on renting, etc.).
- If the ski resort is closed for COVID
- If you have covid 48 hours before your arrival
- This guarantee does not apply to the following other reasons for impediment: activity providers and restaurants closed, personal concern, etc.
- This guarantee is valid for any stay from December 15, 2020 to April 17, 2021.
- This offer is valid for a stay paid (partially or in full) via our agency.
- Reimbursement of the amount paid, excluding administrative fees and cancellation insurance